Shipping & Delivery

Reliable & Trail-Ready

Updated: July 29, 2025 | Service Area: United States Only

Commitment to U.S. Explorers

To ensure safer delivery and efficient processing, we currently ship exclusively to the United States. We are actively expanding service to new regions in 2026.

Order Processing Schedule

  • Daily Cut-off Time: 11:00 PM Eastern Standard Time (EST)
  • Processing Days: Monday through Friday only
  • Processing Time: 1-3 business day
  • Weekend Orders: Placed Sat/Sun? Prioritized for Monday shipment
  • Stock Delays: Rare - email notification within 24hr if occurs

Shipping Methods & Timelines

Standard | $6 (orders < $70) | 7-10 business days

Free Shipping | FREE (orders ≥ $70) | 7-10 business days

Expedited | $12 | 3-7 business days

Total Delivery Estimate:

Processing Time (1-3 day) + Shipping Days = 8-13 business days (Standard & Free Shipping) / 4-10 business days (Expedited)

Critical Logistics Details

Transport Modes:

  • 95% parcels via airmail
  • Oversized items via ocean freight

Carrier Network:

  • UPS, USPS, FedEx (fully trackable)

Tax-Free Policy:

  • Zero additional fees at U.S. delivery
  • All import costs included at checkout (policy subject to change)

Warehouse Routing:

  • Our largest original warehouse is in China, but we also have overseas warehouses outside of China. We will ship packages based on the warehouse closest to the customer.

Potential Delays:

  • Carrier holidays/weekend closures
  • Severe weather events
  • Customs inspections (+3-5 days)
  • Remote areas (Alaska/Hawaii +2-4 days)

Damaged Goods Protocol

If items arrive compromised:

Document: Email photos + order# to info@kovrei.com within 48hr of delivery

Resolution:

  • Full refund within 24hr OR
  • Free replacement shipment

Returns Guidance

Do not return to shipping warehouses!

Refer to Our Return & Refund Policy for full details

Email info@kovrei.com for:

  • Authorization number
  • Approved return address
  • Prepaid label (if eligible)

Why Choose Our Logistics

  • Clear Timelines: Processing + shipping estimates upfront
  • Secure Packaging: Triple-layer recycled protection
  • Easy Returns: 30-day hassle-free policy.

Support Contact

Trading Name: Taiyuan Ningjiangqiang Technology Co., Ltd.

Business Registration Number: 91140106MA0M4FXA1D

Business Address: Room 315, Shengshi Building, No. 632, Jianshe South Road, Qiaodong Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China

Postal Code: 030012

Customer Service: info@kovrei.com

Buiness Phone Number: +86 13352930732

Service Hours:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM

Eastern Standard Time (EST)

Note: Tracking numbers auto-emailed upon shipment. Check spam folders if missing.