Return & Refund

We Stand Behind Every Backpack, Jacket, and Glove

Return Eligibility

We accept returns for both defective and non-defective products under these conditions:

Full Refund Cases

  • Orders lost in transit
  • Items with verified physical damage or functional flaws
  • Products significantly deviating from website descriptions

Return for Refund Cases

  • New or lightly used items in resalable condition (unused/opened products in original packaging within 30 days of delivery)
  • Incorrect items shipped by Kov Rei (return shipping covered by us)

Non-Refundable Cases

  • Orders shipped to customer-provided incorrect addresses
  • Custom-made or final-sale discounted items

Step-by-Step Return Process

1. Confirm Eligibility

Contact our customer service via info@kovrei.com or +86 13352930732 to verify qualification.

2. Submit Request

Within 30 days of delivery, email us with:

  • Your order number
  • Photo/video evidence (required for damaged items)

3. Receive Authorization

  • Approved returns will get an email containing:
  • Unique return authorization number
  • Designated warehouse address (never ship to corporate office)
  • Prepaid shipping label (if return is due to our error)

4. Ship Back

  • Pack items in original packaging
  • Ship within 10 days of authorization date
  • No restocking fees apply

5. Get Refund

  • After warehouse inspection
  • Full refund processed within 3 calendar days

Key Policies

Shipping Responsibility

  • Kov Rei errors (wrong/damaged items): We cover return shipping
  • Customer change of mind: Customer pays return shipping

Order Cancellations

  • Pre-shipment: Full refund if canceled within 24 hours
  • Post-shipment: Refuse delivery for refund (minus shipping fees)

Exchanges

  • Available for same product in different color/finish
  • Customer covers all shipping costs

Why Choose Kov Rei

  • No Restocking Fees: We never charge hidden fees
  • Swift Resolution: 3-day refund guarantee after approval
  • Flexible Returns: Accepts lightly used items within 30 days
  • Eco-Conscious: Recycled packaging materials
  • Lifetime Craftsmanship Support

Critical Reminders

» Never ship returns to corporate addresses – Use only provided warehouse locations
» Weekend requests processed on next business day
» Large items require pre-approval
» U.S.-exclusive service with tax-free policy

Returns Contact

Trading Name: Taiyuan Ningjiangqiang Technology Co., Ltd.

Business Registration Number: 91140106MA0M4FXA1D

Business Address: Room 315, Shengshi Building, No. 632, Jianshe South Road, Qiaodong Subdistrict, Yingze District, Taiyuan City, Shanxi Province, China

Postal Code: 030012

Customer Service: info@kovrei.com

Buiness Phone Number: +86 13352930732

Service Hours:

  • Monday - Friday: 9:00 AM - 5:00 PM
  • Saturday - Sunday: 10:00 AM - 4:00 PM

Eastern Standard Time (EST)